1. Shipping Policy
 
As a small, family-run business, we do our best to dispatch orders within 24 hours whenever possible. Because our fudge is handmade in small batches, please allow up to 5 working days for your order to be sent from the date of purchase.
 
If your order is time-sensitive or you have any questions, feel free to contact us at hello@libbysfudge.com


2. Shipping Cover

We currently ship within the UK
 
Shipping Methods & Costs
 
UK Shipping
We offer delivery options via Royal Mail. Tracking details will be emailed once your order is on its way.

 
Orders below £25
Standard
Royal Mail
Tracked 48
£3.99
 
Orders £25 and over
Standard
Royal Mail Tracked 48
Free

Delivery Time Estimates

UK: 2–5 business days after dispatch

3. How to Return an Item

3.1 To start a return, email us at hello@libbysfudge.com with your order number, a description of the problem, and if possible photos to help us review the issue quickly.

3.2 If we agree a return is appropriate, please post the item(s) to:

Libby’s Fudge
2 The Old Workshop
Charlestown Rd
Saint Austell
PL25 3NJ
United Kingdom

3.3 We recommend using a tracked postal service such as Royal Mail Signed For. Return postage is your responsibility unless we supplied a faulty or incorrect item.

4. Refund Information

4.1 If your return meets all requirements, we’ll issue a refund for the product(s) received back.
4.2 Delivery fees paid on your original order are not refundable.
4.3 Return postage costs are only refunded if the product arrived damaged, faulty, or was sent in error.
4.4 Refunds are issued using the same payment method used at checkout.
4.5 We aim to complete refunds within 10 working days after receiving your returned item.

5. Returns That Don’t Meet Our Policy

5.1 If a return does not comply with this policy:

(a) We will be unable to provide a refund or exchange.
(b) The goods may be held until re-delivery costs are paid by you.
(c) If re-delivery fees are not settled within 14 days, the item may be disposed of without further notice or liability.

6. Contact Details

If you have any questions about returns or any aspect of your order, you can contact us at:
Email: hello@libbysfudge.com

Address: Libby’s Fudge, 2 The Old Workshop, Charlestown Rd, Saint Austell, PL25 3NJ, United Kingdom