1. Overview

1.1 At Libby’s Fudge, we take great pride in the quality of our handmade products. Because our fudge is fresh and perishable, we’re only able to offer returns or refunds in certain limited situations.

1.2 This policy explains when a return or refund may be considered and the steps you’ll need to take.

1.3 These terms apply to all purchases made through our website.

1.4 Your statutory rights under UK consumer law, including the Consumer Rights Act 2015, remain fully protected.

2. When Returns Are Possible

2.1 If something isn’t right with your order, you may request a return and possible refund provided that:

(a) You contact us within 7 days of receiving your items.
(b) You can send back at least 75% of the product so we can assess the issue.
(c) The fudge hasn’t been fully eaten, used, or changed in any significant way.
(d) You follow the steps outlined in our returns process.
(e) None of the exclusions in this policy apply to your situation.

3. How to Return an Item

3.1 To start a return, email us at hello@libbysfudge.com with your order number, a description of the problem, and if possible photos to help us review the issue quickly.

3.2 If we agree a return is appropriate, please post the item(s) to:

Libby’s Fudge
2 The Old Workshop
Charlestown Rd
Saint Austell
PL25 3NJ
United Kingdom

3.3 We recommend using a tracked postal service such as Royal Mail Signed For. Return postage is your responsibility unless we supplied a faulty or incorrect item.

4. Refund Information

4.1 If your return meets all requirements, we’ll issue a refund for the product(s) received back.
4.2 Delivery fees paid on your original order are not refundable.
4.3 Return postage costs are only refunded if the product arrived damaged, faulty, or was sent in error.
4.4 Refunds are issued using the same payment method used at checkout.
4.5 We aim to complete refunds within 10 working days after receiving your returned item.

5. Returns That Don’t Meet Our Policy

5.1 If a return does not comply with this policy:

(a) We will be unable to provide a refund or exchange.
(b) The goods may be held until re-delivery costs are paid by you.
(c) If re-delivery fees are not settled within 14 days, the item may be disposed of without further notice or liability.

6. Contact Details

If you have any questions about returns or any aspect of your order, you can contact us at:
Email: hello@libbysfudge.com

Address: Libby’s Fudge, 2 The Old Workshop, Charlestown Rd, Saint Austell, PL25 3NJ, United Kingdom